Firstly, we aim to provide the best service to you. If you have any problems please read the below and email us on the contact page. We will work with you to resolve any problems. Please keep in mind, although the postal service we choose are excellent, we are limited to the policies of their services.
We send orders regularly, most often the next day, so you should receive your order promptly. We have displayed estimate time frames on the check out and these are calculated from the postal service. These estimates are ‘working days’, excluding any holidays or weekends. We use Australia Post.
When an order is sent, you will receive an email with a tracking number so you can track its progress online. Some destinations allow you to check out with cheaper freight, saving you money. They are displayed as ‘no tracking’ on the checkout. We will send a confirmation email once posted and your order should arrive by the estimate time frame.
International Orders (excluding AUSTRALIA)
If your order is international it will pass through customs. In this case, there may be minor delays, but this is rare (usually due to peek periods). Every order we have sent passes through customs without issues. In the case of an item not delivered, we will send a replacement order upon resolution of the existing order.
Lost with ‘no tracking’
If you have selected ‘no tracking’ and your order is lost, we will lodge a claim on your behalf to try and recover costs. We will start the claim process after double the estimated time stipulated on the checkout, as most often it is still in transit. Any credit from the claim is passed onto you. If a full credit is given, we will re-send your order to an alternate address supplied by you.
Lost with ‘tracking’
This almost never happens. Any lost orders that have ‘tracking’ or ‘express’ will honoured and a replacement will be re-posted on resolve of its status. If it is received back we will resend it to an alternate address supplied by you. Please give up to double the estimated deliver time before we investigate this with the postal service. If a tracked item is marked as delivered by the postal service, we treat this item as delivered. If you still wish to dispute this we can lodge a claim on your behalf and any credit from the claim is passed onto you. If a full credit is given, we will re-send your order to an alternate address supplied by you.
Postal Claims, we are subject to their rules.
If we need to log a claim with the postal service, there are often delays in resolving the problem. If your order is urgent, we recommend you process another order while your claim is being resolved. In this case, if your claim is successful, we will credit you rather than send out another order.
The information within this site has not been approved or endorsed by the Food and Drug Administration (FDA)or Therapeutic Goods Administration (TGA). We aim to provide material for educational purposes only, and in no way whatsoever do we express our intent to substitute the council that only an appropriately trained and licensed medical practitioner can give.
At no time is the information within this site designed to cure, treat, diagnose or prevent disease, nor replace or suggest the ceasing of one’s existing medical therapy.
Let it be known that any outgoing links to other sites or sources of information are again for educational purposes only, and are in no way endorsed or purported to be factual. We assume no responsibility for products nor informational content found on linked sites.
We do not claim to act in the capacity nor replace the diagnostic capacity of your appropriately certified medical practitioner. Any ideas or suggestive material found within the pages of this website is not meant to give you the impression that self diagnosis is in any way supported by us.
Let it be known that by purchasing a product, namely the ‘Candida Release’ supplement from this website, you consent and assume any responsibility or ensuing culpability in placed upon the purchaser regarding any possible damage, loss or injury felt to be experienced as a result from one’s exposure to any content, product or information supplied within this website.
Remember, always consult with your medical practitioner or health care professional when dealing with any severe medical condition.
The government stipulates that the only method of curing a disease is a medical doctor prescribing a pharmaceutical drug. Since we are not medical doctors, we can not diagnose, treat, prevent or cure disease. The information presented here has not been approved by the TGA or FDA and is for educational purposes only. Always consult with your doctor for diagnosis and treatment.